Africa’s leading telecommunication company in Nigeria (MTN), in a bid to help customers connect with friends and families both at home and in Ukraine, announces free international calls and SMS for customers affected by the Russia-Ukraine wars. Furthermore, this offer is available to all existing prepaid and postpaid customers to and from Ukraine.
The company stated in a statement that concerns about connection issues have been addressed, and that they have begun the implementation of surefire measures to ensure uninterrupted connectivity.
According to the statement, each existing prepaid and postpaid MTN subscriber will receive 30 minutes of free voice calls and 50 free SMS to Ukraine, valid until March.
“We understand that some of our customers in Ukraine have had difficulty contacting their loved ones. As a result, we have stepped in to provide assistance to ensure that our customers, both at home and in Ukraine, can continue to communicate with family and friends”. All of our customers will benefit from waived SMS and voice call fees to and from Ukraine. As an immediate response to the need, this blanket waiver has been implemented. ” The waived SMS and voice call fees to and from Ukraine will benefit all of our customers. “As an immediate response to the need, this blanket waiver has been implemented.” – The company addedMTN
“To make the connection easier, we collaborated closely with our industry body, GSMA. Despite the fact that MTN does not have operations in Ukraine, we have heeded the call to remain responsive to our customers in their hour of need “ the telecom company concluded.
According to the statement, the offer is intended to help customers stay in touch with loved ones while eradicating associated International Direct Dialing (IDD) costs due to high International Telecommunication Regulations (ITR) to Ukraine.