- Going forward, AT&T will route 911 calls according to the GPS position of the phone.
- Using location-based routing for 911 calls, which AT & T claims to be the first provider in the United States to implement, the firm will direct wireless emergency calls to the most appropriate contact centre based on the caller’s precise geographic location.
- It is claimed that AT&T’s new technology will let the corporation find and route 911 calls within 50 metres of where the caller was at that time of the call.
- AT & T spokeswoman says that only call centre dispatchers will have access to your location data.
Using GPS location data, AT&T claims to be the first U.S. carrier to implement location-based routing for 911 calls, which enables the firm to route wireless emergency calls to the appropriate call centre. Using location-based routing, emergency services should be able to arrive more quickly.
According to an AT&T news release, the technology should allow the carrier to correctly find and route 911 calls within 50 metres of the caller’s location at the time of the call.
In the past, AT&T used a 10-mile radius around the cell tower that picked up the call signal to route calls. As a result, your call may be routed to a call centre hundreds of miles away, or perhaps a whole town, delaying the arrival of emergency assistance. Theoretically, this problem could be solved by routing callers to the most efficient contact centres based on where they are.
At & T will not be able to track the location of mobile devices. Accordingly, the telecom stated that it would not utilise the technology to monitor the whereabouts of mobile devices and that it is only activated when you dial 911, as pointed out by Fierce Wireless. An AT&T spokeswoman told the site that only the contact centre dispatchers will get access to your location data. Earlier this year, Motherboard ran a story that said cell phone companies were selling the locations of their customers to bail bondsmen and bounty hunters.
There will be no nationwide availability of location-based routing at first. As of this writing, the function is available in the following states: Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota, and Guam are among the states represented. It is expected that “more areas” will be added during the next several weeks and that the whole country will be supported “by the end of June.” T-Mobile said in 2020 that it would begin offering location-based routing, but the service has yet to become national.
To assist dispatchers in locating a caller in a multistory building more accurately from a phone conversation, the Federal Communications Commission (FCC) last year required AT & T, T-Mobile, and Verizon to broadcast information about a phone’s vertical position (z-axis). After carriers missed a deadline set by the FCC, the commission gave them until June 2, 2022, to certify their deployment.